Smartphone, laptop and digital account symbols representing everyday technology and internet questions

TECHNOLOGY & INTERNET

What Happens If...
Technology Doesn't
Go to Plan?

Clear answers to questions about phones, passwords, online accounts and social media — including what happens next and what options you may have.

Passwords & access

Forgotten passcodes and passwords, locked devices and what can happen when you can no longer access an account normally.

Accounts & identity

Online accounts, Apple and Google services, social media profiles and what happens when accounts are deleted or access is lost.

Phones & devices

Everyday device problems, lost phones and the consequences for your data, accounts and access to connected services.

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Technology & Internet questions

Start with six everyday technology situations where knowing what happens next can save time, protect your information and make the next step clearer.

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